Frequently Asked Questions
Customer Testimonial
I’ve been using oils blended by Esens for nearly eight years now and they are by far the finest in the realm of purity, accuracy and effect. The Esens custom blends are an invaluable aid in the process of becoming refined. Mass produced perfumes and colognes will certainly guarantee you a place as one the masses whereas custom blended essential oils coax out the corresponding parts of your true nature thus allowing others to sense the light within.
Ralph Rattelmueller, Bisbee, Arizona
What are Esens custom fragrances?
Ms. Dreier replicates the ancient art of perfumery, creating your personalized fragrance atmosphere through the intuitive blending of essential and perfume oils. No formula is ever duplicated.
Are Esens custom fragrances just for women?
No! Custom personalized fragrances are designed for both women and men - as well as couples upon special request.
How do I know Esens fragrances are good?
Please read our outstanding customer testimonials.
Do Esens fragrances contain alcohol or extenders?
Unlike the vast majority of commercial and custom scents, Esens fragrances contain no alcohol or extenders. What you receive is a 1/3-ounce bottle of pure essence (a 9- to 12-month supply).
How long does it take to get a custom fragrance?
The turnaround time for these personalized perfumes is 14-21 days from order to delivery - a little longer for international orders.
Do you offer a guarantee?
Your satisfaction is guaranteed. If you are not satisfied with your custom personalized fragrance, Esens will reformulate your blend one time. Return the original custom blend to Kathleen within 2 weeks of receiving it to have it re-designed.
What is the shipping charge?
The charge for shipping and handling, regardless of number of items, total cost, or destination, is always $8.50. This will be indicated in your shopping cart. Additional shipping costs may apply for international orders. Average international shipping is $15-30 depending upon your location.
How may I pay?
We accept MasterCard, Visa, Discover, and American Express. Your credit card payment is processed via PayPal Secure Transaction (you do not need a PayPal account).
What about custom fragrance reorders?
Esens keeps your personalized formula permanently on file for reorders - offered at 50% of the original cost!
Do you offer special discounts?
Longtime Esens customers are encouraged to contact Ms. Dreier personally to ask about appreciation discounts on new orders. Also, look for holiday specials.
Do you respect customers' privacy?
Absolutely. Your personal information is never given to any third party.
Can I get an Esens custom fragrance in a lotion or spray?
To inquire about obtaining your custom fragrance in a lotion or spray, please contact Ms. Dreier.
Do you offer products other than custom fragrance?
Yes! Esens offers Select Scents and Signature Perfumes.
Are there other Esens offerings I might consider?
You may purchase a gift certificate or inquire about corporate perfumes.
Who is Ms. Dreier?
Learn about Ms. Dreier here.
How do I learn more?
Please contact Esens with any questions or concerns. And subscribe to the Esens e-mail newsletter to find out about Esens news and specials. (You may unsubscribe at any time.)
Anything else?
The Esens commitment: Personal service with integrity - and a whole lot of fun!
